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The Second Wave:
A Follow-up Report on eLearning in Australian and New Zealand Organisations

In 2004, the Cape Group published Realising eLearning’s Potential: eLearning in Australian and New Zealand Organisations. This research report focused on the efforts of 30 leading public and private sector organisations in Australia and New Zealand. A major finding of this research was that for most organisations, implementation was not the end of the eLearning journey. Many spoke of the need to enhance their solutions and increase user adoption and support.



A year later we revisited our original group of respondents to discuss in detail their progress. In particular, we focused on long-term plans and the on-going investment in eLearning.

Key Findings:

• 55% of organisations increased spend on eLearning during the past year. The rest maintained their levels of spend.
• Overall, organisations are not tracking the ongoing cost of their investment in eLearning and in most cases are not able to breakdown how their eLearning budget is allocated.
• Virtual classrooms are the most popular area for technological enhancements.
• Learning Management System (LMS) integration with Human Resource Information Systems (HRIS) and increasing user adoption are the top priorities going forward. In the 
previous survey, these were both listed by respondents as top priorities moving forward. A year on, participating organisations, for the most part, have done little to move forward in either of these two areas.

Report Contents:

Introduction
Year in Review
- Enhancing Functionality and Solutions
- Comprehensive Outsourcing is Still Rare
- Finding Time to Take eLearning can be a Struggle
- Change Management Efforts Mixed
- Demonstrating the Benefits
- Increased eLearning Spend but Limited Tracking of Ongoing Investment
- Focus Moving Forward
Conclusion
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